Forum Discussion

brunometer's avatar
brunometer
3 years ago

This profile is not permitted to play online. Xbox OneS. Power Cycle doesn't fix

On the 1st of this month I noticed that several games (all EA) that I have downloaded would not load online and gave errors about EA Play. I confirmed my subscription to EA Play is good and set to au...
Ulisgolia's avatar
Ulisgolia
2 years ago

I’ve tried everything I’ve seen online… can I wait it out for like a week? I just DONT understand what to do

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

Hi @Ulisgolia Would it be possible to get a bit more information for this?

 

  • Platform:
  • PSN ID/Gamertag:
  • Are you getting an error message?
  • Which modes does this happen in?
  • Does this happen when loading into a specific more or performing an action in a mode?
  • Does this happen to any other account on the device?
  • How long are you playing until this happens?
  • Are you playing from the device's internal storage or an external drive?
  • What type of network are you using? (Wired, Wireless, Hotspot)
  • Is anything else happening?
  • Please share any steps you've tried to far to resolve the issue:
  • If possible, share a Screenshot or Clip...
  • If on PC, please share a DxDiag and an EA app Error ID

Cheers!

  • Ulisgolia's avatar
    Ulisgolia
    2 years ago

    My Xbox tag is TH3B1GG3STB1RD 

    I received this message about 6 days ago on Titanfall 2 even though I had played almost every night before the notification. I’m playing on wireless WiFi and I downloaded the game internally!

    The game mode is titanfall 2 multiplayer!

    thank you!

    • EA_Illium's avatar
      EA_Illium
      Icon for EA Staff (Retired) rankEA Staff (Retired)
      2 years ago

      Hi @Ulisgolia Thanks for the update!

      To check have you tried the following along?

      If so, to check do you own TF2 digitally or with a disc? Also, have you already spoken with Microsoft and EA support about your Xbox and EA accounts?

      Cheers!

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