Forum Discussion

brunometer's avatar
3 years ago

This profile is not permitted to play online. Xbox OneS. Power Cycle doesn't fix

On the 1st of this month I noticed that several games (all EA) that I have downloaded would not load online and gave errors about EA Play. I confirmed my subscription to EA Play is good and set to autopay with 3 days still left in the current cycle, yet none of my EA games would allow me to play- and specifically with TitanFall2 giving the Profile Not Permitted To Play Online message.
Yesterday the other EA Play Games started working again, but the issue remains with the profile on TF2.
I did some digging around here and the common resolution seems to be a full network power cycle, which I have done multiple times and still only get this error from TF2.
I emailed EA support, but that's been over a week and no response now. Thoughts?

17 Replies

  • Had just cancelled my Xbox Game Pass a few weeks ago, but reactivated the subscription. Which shouldn't be required(?) - I redownloaded this game after I cancelled and the subscription lapsed (because the Game Pass tab disappears leaving only my "Owned" games)

    But wouldn't you know it - resubscribe, reboot Xbox and it works. So like, crazy thought bear with me here - why not just say "you need a subscription to play"? 

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hi @seanosh 

    Thanks for the additional information!

    To check did you own Titanfall 2 prior to getting an Xbox Subscription? If so, we may have been running into an entitlement issue, aside from that Xbox gold (now Xbox Game Pass Core) is required to access the multiple sections of most games. 

    My guess is without the sub you had been subscribed to, it was missing that in order to access multiplayer. 

    Cheers, 

  • I was playing a match 2 days ago and during which I shut down the game and reopened it. But when I went back on to titanfall 2 the multiplayer won't open up anymore, it simply says that my profile is not permitted to play online.

    Any help? 

  • vashonerb012's avatar
    vashonerb012
    2 years ago

    I played titanfall 2 day before yesterday, and when I got on yesterday, the multiplayer said “this account isn’t permitted to play online”

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hey Everyone,

    Locking this thread to help keep the boards clean and organized. 

    If you are still running into the error "This profile is not permitted to play online" please let us know here.

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