Titanfall 2 Deluxe Edition Unique Callsign

Dear Sirs,

It's with great disappointment that I read your answer since a friend of mine bought exactly the same Deluxe edition for PC I bought which has the following description:

TITANFALL 2 DELUXE EDITION

Get the Titanfall 2 Deluxe Edition to stand out on the Frontier with access to the first Prime Titan variants - Prime Ion & Prime Scorch, available this December. These sleek, updated Titans are primed for battle – changing the sound effects and offering up devastating new executions. Additionally, on day one, customize every Titan with instant access to exclusive Excalibur Chrome Warpaints and Thunderbird Nose Arts. The Splinter Ocean and Quantum Ocean Camos are also included and are ready to be applied to every Titan, Pilot, and weapon in the game.

DELUXE EDITION INCLUDES

* Exclusive Deluxe Nose Arts for each Titan
* Exclusive Deluxe Warpaints for each Titan
* Two Camouflages applicable to every Titan, Pilot and weapon
* Exclusive Deluxe Call Sign
* Ion Prime - available in December
* Scorch Prime - available in December

And he received his callsign serial number.
So please check again since I've payed for it has announced in

https://www.titanfall.com/en_us/order/

I'm also very frustated cause I've oppened a case in your support case with number #26578526 on Nov 9th 2016 and after all this time with no solution you changed it to RESOLVED without being resolved.

This is tottaly unacceptable.

Regards,

Jorge Marques