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marina_mihawk's avatar
marina_mihawk
3 years ago
Solved

Titanfall 2. Multiplayer. This profile is not permitted to play online

I haven't found any answers searching old topic threads. I'm on an Xbox 1. Have a gold subscription.  Any help would be appreciated!
  • EA_Aljo's avatar
    EA_Aljo
    3 years ago

    @marina_mihawk 

    Thanks for getting back to me. We'll go through some troubleshooting. I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
3 years ago

Hi there, @marina_mihawk 

Are you trying to play on a sub-account of another Xbox account? More information on this can be found here. 

  • marina_mihawk's avatar
    marina_mihawk
    3 years ago

    I don't think so. My profile is the one with the gold subscription  and the one that I'm playing on. The Xbox profile is also the correct one linked to my EA account 

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      3 years ago

      @marina_mihawk 

      Thanks for getting back to me. We'll go through some troubleshooting. I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not.

      • marina_mihawk's avatar
        marina_mihawk
        3 years ago

        Power cycled my Xbox and my router and it worked! Thank you so much for the help and quick response time!!

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