Forum Discussion

Not applicable

4 years ago

Solved

Titanfall 2 profile not permited to play online xbox one

I have tried most of the things but the thread was closed so am posting a new question. Dont realy know how this works but would love advice on how to fix this issue with a profile not being able to play online

EA_Mako
4 years ago
Hey @Jobisporter, sub-accounts that share Xbox Live Gold won’t be able to connect to EA Accounts to play online.

If that's the situation you're running into, you would need to make sure the account linked to your EA Account is the Xbox account with the actual subscription.

If you run into any issues getting the correct account linked please reach out to support so they can take a look with you.

Note that if you have multiple accounts or sub-accounts sharing that Xbox Live Gold access and need to make sure that subscription is on the correct Xbox account, you'll want to contact Xbox support instead to check into this further.

6 Replies

ICA_Courier
Not applicable
4 years ago
@Jobisporter What, exactly, are the error messages you receive? To the best of my knowledge, there's still an ongoing DDoS attack on the servers, denying just about everyone the ability to play.
Jobisporter
Not applicable
4 years ago
It's not d dos it wont let me launch the multiplayer at all and I go to all of my accounts including the parent accounts and they all say below the settings in a box this account is not permited to play online
ICA_Courier
Not applicable
4 years ago
That's very weird. @EA_Mako or @EA_David might be able to help you.
EA_Mako
Community Manager
4 years ago
Hey @Jobisporter, sub-accounts that share Xbox Live Gold won’t be able to connect to EA Accounts to play online.

If that's the situation you're running into, you would need to make sure the account linked to your EA Account is the Xbox account with the actual subscription.

If you run into any issues getting the correct account linked please reach out to support so they can take a look with you.

Note that if you have multiple accounts or sub-accounts sharing that Xbox Live Gold access and need to make sure that subscription is on the correct Xbox account, you'll want to contact Xbox support instead to check into this further.
Jobisporter
Not applicable
4 years ago
I'm new to xbox and the only multiplayer game I have played is halo infinite do you need xbox live for titanfall 2 multiplayer
ICA_Courier
Not applicable
4 years ago
@Jobisporter I'm a PS4 player, so the specifics of Xbox consoles are beyond me. I played 360 a few years ago, and for online access you had to have an Xbox Live Gold subscription. Unless that has changed, look into that first. I googled the issue you presented and came up with this

https://answers.microsoft.com/en-us/windows/forum/all/you-cant-play-multiplayer-games-because-of-how/ccf9ff9b-1aaa-460d-8bf7-769565e82996

and this

https://www.google.com/amp/s/windowsreport.com/cant-play-multiplayer-xbox-live/%3famp

Hopefully these links will help you out. If not, try following Mako's tips and that should set you up.