Forum Discussion
EA_Illium
EA Staff (Retired)
2 years agoHi @North637
Can we try the following steps if you have not already?
- Repair/Verify your game based on which client you are launching from
- EA App - Repair (My Collection > Tile Dots > Repair)
- EGS - Repair (Library > Tile dots > Manage > Verify)
- Steam - Verify in your library
- EA App's Cache (Top Left Menu > Help > App Recovery)
- Connection and Advance Connection Guides
- Check for other applications that may be limiting EA App or Game performance
- Run the System File Checker tool then Check for Windows and GPU updates
- Check Drivers, Default to High-Performance GPU: Troubleshooting Graphics issues
- Install/Repair your VC++ files for your game (Microsoft VC++ Link)
- Restart your device in Clean Boot mode, then just try running the client and game
2 years ago
I tired all of these none of them worked
- EA_Illium2 years ago
EA Staff (Retired)
HI @North637
Would it be possible to get more information on this?
- EA ID?
- Are you getting an error message?
- How long are you playing until this happens?
- Are you playing on an HDD or SSD?
- What type of network are you using? (Wired, Wireless, Hotspot)
- If possible, share a Screenshot or Clip...
- If on PC, please share a DxDiag and an EA app Error ID
Cheers!
- 2 years ago
My EA ID is North637, I only get the application error and not every attemp to launch it. I don't get a error code on the EA app. The game won't launch I don't get to play it at all. I am playing on a SSD. I am on a wired connection. More recently it has started to ask to give the game admin privlages.
- EA_Illium2 years ago
EA Staff (Retired)
HI @North637 To confirm was asking for admin privileges a recent pop-up?
If so, can we check the following:
- Any Anti-virus (or other security) quarantining files or preventing the game from reading/writing
- Check if the drive TF2 is installed to, has read/write permissions from Windows
- Try running the desktop icon as an admin.