Forum Discussion
HI @North637
Would it be possible to get more information on this?
- EA ID?
- Are you getting an error message?
- How long are you playing until this happens?
- Are you playing on an HDD or SSD?
- What type of network are you using? (Wired, Wireless, Hotspot)
- If possible, share a Screenshot or Clip...
- If on PC, please share a DxDiag and an EA app Error ID
Cheers!
My EA ID is North637, I only get the application error and not every attemp to launch it. I don't get a error code on the EA app. The game won't launch I don't get to play it at all. I am playing on a SSD. I am on a wired connection. More recently it has started to ask to give the game admin privlages.
- EA_Illium2 years ago
EA Staff (Retired)
HI @North637 To confirm was asking for admin privileges a recent pop-up?
If so, can we check the following:
- Any Anti-virus (or other security) quarantining files or preventing the game from reading/writing
- Check if the drive TF2 is installed to, has read/write permissions from Windows
- Try running the desktop icon as an admin.
- 2 years ago
Yes asking for admin privileges was recent. Where do i go to check if the drive TF2 is installed to, has read/write permissions from Windows? I tried the other two things you suggested with nothing changing.
- EA_Illium2 years ago
EA Staff (Retired)
Hi @North637
When installing on Steam it will ask you which drive to install the game to that would be the location. I believe you can also right-click on the game in steam and see where it is installed.
On that storage drive, you should be able to right-click the install folder > Select Properties
- Make sure Read-only is unchecked
- Under the "security" tab make sure your account on the device has full access/control
Cheers!