Forum Discussion

2 years ago

Solved

Titanfall 2 won't start

Wondered if anyone could help with this, I got Titanfall 2 on steam but it won't start. I click on the play button and it says 'launching install script, directx' but nothing else happens, it just g...

EA_Illium
2 years ago
Hi @0diresu Thanks for the update! Can we try a few additional steps?

Repair/Verify your game based on which client you are launching from

EA App - Repair (My Collection > Tile Dots > Repair)

EA App's Cache (Top Left Menu > Help > App Recovery)

Check for other applications that may be limiting EA App or Game performance

Try the Game in different Compatibility settings

Restart your device in Clean Boot mode, then just try running the client and game

Try a new user or admin account

If you continue running into issues would it be possible to get a DxDiag and EA app Error ID?

Cheers!

EA_Illium

EA Staff (Retired)

2 years ago

Hi @0diresu When you have a moment can we try the following steps?

Check for other applications that may be limiting EA App or Game performance
Run the System File Checker tool then Check for Windows and GPU updates
Check Drivers, Default to High-Performance GPU: Troubleshooting Graphics issues
Install/Repair your VC++ files for 2010/2012 your game (Microsoft VC++ Link)

Thanks!

0diresu
2 years ago
Thanks for the info.
I think the visual C stuff helped as things changed after updating them, When I try to run titanfall now I am getting a plain white window full screen with a grey title bar and an error window saying "failed to create game window. resolution 2293x960 unsupported?". After I click 'ok' on the error box a small dark grey window flashes up very briefly and the only thing i spotted on it was a % sign , then the big window closes.
I checked and Nvidea graphic drivers are latest and display is running at 3440x1440, I have tried switching display to 2560x1440 and 1920x1200 or 1920x1080 but no change.
- EA_Illium
  EA Staff (Retired)
  2 years ago
  Hi @0diresu Thanks for the update! Can we try a few additional steps?
  
  Repair/Verify your game based on which client you are launching from
  
  EA App - Repair (My Collection > Tile Dots > Repair)
  
  EA App's Cache (Top Left Menu > Help > App Recovery)
  
  Check for other applications that may be limiting EA App or Game performance
  
  Try the Game in different Compatibility settings
  
  Restart your device in Clean Boot mode, then just try running the client and game
  
  Try a new user or admin account
  
  If you continue running into issues would it be possible to get a DxDiag and EA app Error ID?
  
  Cheers!
  - 0diresu
    2 years ago
    I don't have Repair/Verify in that menu, just 'play' and 'manage add ons' and nothing like it in the 'steam' app.
    No difference after empty cache.
    Tried running it with all other apps and a few services closed/stopped, can't stop the EA app though as it then turns everything off.
    The compatibility trouble shooter first went for 'Win 8', no difference, not sure what it tried after that but it wouldn't run at all.
    I'm not sure what clean boot mode is, I tried safe mode but it won't run in that.
    Had a lot of problems when I tried a different admin account, mostly security issues which I couldn't find any solution to, I had previously taken 'ownership' of all these folders but that did not seem to run properly, it had previously taken some minutes to complete but just a few seconds this time.
    Titanfall 2 is buried deep in one of steams folders and I just noticed there is also 'Titalnfall2_trial.exe' but that doesn't do anything when I try to run it.