Titanfall Connectivity

• Check your Internet connection with another game to ensure you have a working connection to the Internet.
• Make sure you have opened all the necessary ports for Titanfall.
• Check on the status of the Xbox Live network, if you're playing on Xbox One or Xbox 360.

If you're able to join a match but are experiencing longer, or extended matchmaking times beforehand, you can try to improve your connectivity by changing the region you're playing in.

• On the initial Titanfall menu, when logging in you will find Data Center: _________ listed with a ping time. Click this label and choose the region with the lowest ping.
• You can further improve your matchmaking capabilities by choosing to Quickplay whenever possible.

If your internet connection works but you can’t maintain a connection to the Titanfall servers, you may still be eligible for a refund via the Great Game Guarantee if you purchased your game from Origin.

If you still need assistance, please contact a Game Advisor. You need to log into the help page with your Origin account and then click on http://help.ea.com/en/contact-us/new/ - choose your game, platform, and topic to see the contact options. Please choose phone or chat as contact option.

Source: http://help.ea.com/en/article/titanfall-connectivity/