The only answer I get from chat advisor is about a PC connectivity issue. I'm on xbox one. I was at least a level 16 or so and worked up to a 26 before stopping to find out I'm now back at a level 1. How can I lose all progress before the connectivity issue?

Hello all, Thank you for your reports! We are investigating the issue and we would like to ask you to post the following info: Platform: PC or Xbox One? Gamertag: Your Country: Data Center connecting to in game: Have you purchased the Season Pass: EDIT: The issue is still under investigation. Please keep an eye on the following page for updates: http://support.xbox.com/en-US/xbox-live-status PS! Marking this post as solution for the sole purpose of drawing attention to it!

Really frustrating that no one seems to have a resolve to this issue! !!!!!! Same problem here. N no one knows! Or just wants to pass the buck!! Did u get a response about this?

Would be nice to get a "we're working on it" or "don't worry" or a "rest assured we're currently dipping into our 9 digit profit to correct this" on here.Anything?

Hello all, Just a quick update on this. The issue is still under investigation. Please keep an eye on the following page for updates: http://support.xbox.com/en-US/xbox-live-status Thank you very much for your patience and apologizes for any inconvenience caused.

Just finished chatting with Xbox support. The latest is that Xbox is currently "developing a tool" that will allow them to retrieve the lost save files. According to the individual I spoke with, they are waiting for the tool to be installed and there is no timetable for this activity either. He also didn't say who was developing this "tool".He added that this will be an automatic fix; that I wouldn't necessarily need to do anything on my end to fix. I'll believe this when I see it.

Xbox one progress lost | EA Forums

373 Replies

Anonymous
11 years ago
I made it to level 49 get on today my account has been restarted... Please advise on what to do.. My info requested on the bottom

Xbox one
Lv gameover vl
Usa
West us
No session pass
Anonymous
11 years ago
Platform: PC or Xbox One? Xbox one
Gamertag: optibotimus1031
Your Country:USA
Data Center connecting to in game: East US
Have you purchased the Season Pass: no

Was level 19 now level 1
Anonymous
11 years ago
I was level 46 and we were taking a break. Backed out of the lobby and left the room. Came back to a message about being logged off because of inactivity. When I signed back in, I was level 1. Tried everything I could think of (reseting the game, hard restarting my xbox, starting and backing out of a game). I have 16 hours of gameplay into this game. I don't think I'd have the heart to go for "Early adopter" achievement if there's the possibility this might happen again.

Platform: Xbox One
Gamertag: DarkGhost08
Your Country: USA
Data Center connecting to in game: East US
Have you purchased the Season Pass: No
Anonymous
11 years ago
platform-xbox one
gamertag-spiderlee006
country-USA
data center-norther center US
season pass-yes
still at level one was at level 35 yesterday.
Anonymous
11 years ago
Platform: Xbox One
GamerTag: Lord Corvinus
Country: USA
Data Center: East US
Season Pass: No
Was level 40, now back to 1
Anonymous
11 years ago
xbox 1
ttrain102
canada
north central US
no season pass
Anonymous
11 years ago

Was lvl 19 timed out of server and was reset to lvl 1

Platform: Xbox One?
Gamertag: ThrustPlains
Your Country: US
Data Center connecting to in game: East
Have you purchased the Season Pass: Yes
Anonymous
11 years ago
I have lost my progress as well.

Platform: Xbox One
Gamertag: Shytoun
Your Country: USA
Data Center connecting to in game: North Central US
Have you purchased the Season Pass: No
Anonymous
11 years ago
Xbox One
Ghost06G35
UNITED STATES
West US
No season pass
Anonymous
11 years ago
Platform: Xbox One
Gamertag: BlakMajick35
Your Country: US
Data Center connecting to in game: South Central US
Have you purchased the Season Pass: No
Progression Lost: Generation 1 Level 14

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Xbox one progress lost

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