XBOX One, Stuck on screen, tweeted issues with instant reply, waited online for this:
Please note, I have tried every avenue for help: Forums, help desk, asking friends, social media. Once I hit twitter, I got a response within seconds of post. I did as was advised, and this is the outcome. Please note the wait time for any type of answer, oh there wasn't just no answer, there was no help, no we are looking into, are you there, sorry for waiting, we will call, we will contact, it is going to be fixed in 2 days, 3 days, can you open up your router settings. All there was on my side of things is a perception I am going to read your previous post and we will go from there. No, it feels now like a fluff piece while I wait and they A: go to lunch B: go to smoke C: put me in a window on the bottom of the bar wating till I close and move onto the next customer to clear the ques and/or D: all of the above.
Seriously, not too sure what to think. My original twitter post was deleted from your twitter side to save on a controlling what output this issue has on customer. All I want is a simple CONSOLE issue fixed. This is why consoles should be fairly simple. You have only two possible situations outside of a console or server issue: Routers and Modems/ISP. Both of those are fine. I am able to log into your servers with other games. EVERYTHING works, except for this product, and there has been no help thus far.
The following is the transcripts emailed (and note, that is not a 31 min wait, there was an hour plus wait to be brushed off for the next two hours as I wait and anticipate anything:
Chat start time Mar 23, 2014 11:51:17 PM EST Chat end time Mar 24, 2014 1:53:18 AM EST Duration (actual chatting time) 02:02:00 Operator Zaheen
info: Your approximate wait time is 31 minute.
info: Your approximate wait time is 31 minute.
info: Your approximate wait time is 26 minute.
info: Your approximate wait time is 26 minute.
info: Your approximate wait time is 26 minute.
info: Your approximate wait time is 26 minute.
info: Your approximate wait time is 26 minute.
info: Your approximate wait time is 24 minute.
info: Your approximate wait time is 24 minute.
info: Your approximate wait time is 20 minute.
info: Your approximate wait time is 20 minute.
info: Your approximate wait time is 18 minute.
info: Your approximate wait time is 15 minute.
info: Your approximate wait time is 13 minute.
info: Your approximate wait time is 13 minute.
info: Your approximate wait time is 11 minute.
info: Your approximate wait time is 9 minute.
info: Your approximate wait time is 9 minute.
info: Your approximate wait time is 6 minute.
info: You are now ready to chat with Zaheen.
Zaheen: Thanks for contacting EA Customer Experience, my name is Zaheen. How may I assist you today?
you: Just purchased xbox one with your game, unable to play at all. This is the forum ticket:http://answers.ea.com/t5/Titanfall/Xbox-One-Titanfall-Stuck-at-ships-loading-screen/m-p/2553138#U2553138
Zaheen: Hello!
Zaheen: I am sorry to hear that you are facing issue with the game, nevertheless I am here to help you out and let me see what I can do for you today.
you: Just wanting to verify we are still connected. Not rushing if we are.
you: Again, just wanting to make sure there is still communication between us. No further word for a long time.
info: Your chat transcript will be sent to **EDITED** at the end of your chat session.
you: Anyhow, there hasn't been any communication with status updates, reassurnce, or anything. Not sure what is going on, but I have to wake up and work 12 hours in 3.5 hours from now.
you: Once you all are able to contact me, feel free to call ***EDITED due to personal information
