Forum Discussion

pinkangel994's avatar
5 years ago

cant load from main screen

i am trying to load into the game this morning but it wont go past the main screen the doughnut in the corner just keeps going around.....and around? anyone else have this issue??
  • This will be my second time today to re download the full 1893 whatever bytes now Everyday since the update dropped if downloaded it done the age and terms log in bs and error bs and retry bs it on my last nerve. I tried del reinstall power reset all that did was add 20 retry to my frustration
  • General troubleshooting tips:

    • Update your device software
    • Check for any Tapped Out update in store
    • Log out/Log back in
    • Restart device
    • Clear cache
    • Free up space (some Apple devices may require 4-5GB free space)
    • Hard close the game and restart
    • Load on another device
    • Try a different wifi/connection/internet/broadband
    • Accept or decline any pending friend requests
    • Change your password ( only use letters and numbers, no symbols )
    • If connected to EA/Origin: uninstall / reinstall game (Do NOT do this if you play anonymously)

    https://forums.ea.com/en/the-simpsons-tapped-out/discussion/192785/possible-solutions-for-re-downloading-apple-devices-troubleshooting-tips/p1
  • As long as you have an account, you'll be OK doing an uninstall
  • "1EllieG7294;c-2139772" wrote:
    As long as you have an account, you'll be OK doing an uninstall


    Sometimes my phone is wonky with that, I was having an issue with Wizards Unite and I uninstalled and reinstalled and it tried to tell me there wasn't enough room on my phone for it. I had to restart my phone and move a few apps to my SD card to put a game I'd just had back on my phone even though I have several G's worth of space open on my phone.