EA response time
Nice one pal :D
Forum Discussion
Afternoon All,
I was just having the same issue and opened a ticket with EA, here's a very rough transcript from a live chat with a surprisingly nice fellow named 'Deepak'
Me:
Hi there, I reached 9,500 coins and for some reason (best to my knowledge) did not receive the elixir bonus.
Deepak:
We apologize for the inconvenience...similar contacts relating to missing....concerned team working on that
Me:
Sound like you got it under control, should I do anything else or wait for a email?
Deepak:
'Our studio team is working on this same issue and they're going to implement an update soon.
Me:
Sounds great.
Deepak:
You're great, thanks for the patience and cooperation throughout this chat, it's appreciated.
Me:
Free game, free help, who am I to complain.
Deepak:
This ongoing issue has now been added to the HQ online community at http://answers.ea.com
Deepak:
If you need anything else, contact us anytime and we'll do our best.
So basically just wanted to let people know ther're working on it and will address with an in-game update soon.
Also I can't give enough praise to EA/Deepak, guy was super helpful and friendly and it took me all of 10min to log into a live chat, 3min to discuss.
First time logging a ticket, but so far I'm impressed.
Hope everyone else has the same luck.
I was just having the same issue and opened a ticket with EA, here's a very rough transcript from a live chat with a surprisingly nice fellow named 'Deepak'
Me:
Hi there, I reached 9,500 coins and for some reason (best to my knowledge) did not receive the elixir bonus.
Deepak:
We apologize for the inconvenience...similar contacts relating to missing....concerned team working on that
Me:
Sound like you got it under control, should I do anything else or wait for a email?
Deepak:
'Our studio team is working on this same issue and they're going to implement an update soon.
Me:
Sounds great.
Deepak:
You're great, thanks for the patience and cooperation throughout this chat, it's appreciated.
Me:
Free game, free help, who am I to complain.
Deepak:
This ongoing issue has now been added to the HQ online community at http://answers.ea.com
Deepak:
If you need anything else, contact us anytime and we'll do our best.
So basically just wanted to let people know ther're working on it and will address with an in-game update soon.
Also I can't give enough praise to EA/Deepak, guy was super helpful and friendly and it took me all of 10min to log into a live chat, 3min to discuss.
First time logging a ticket, but so far I'm impressed.
Hope everyone else has the same luck.
