EA Support re:bundles - my experience so far
Perhaps someone here on the forum knows how these things work, but this seems off to me. I contacted EA support via email this morning. I stated that I am unable to purchase both Mayan Homer and Me...
Forum Discussion
I've had both good and bad experiences. My recommendations would be:
1. Get EA on the phone if you can.
2. Always be patient and polite.
3. Succinctly explain what's wrong, why it impacts your ability to play/enjoy the game, and what remedy you're seeking.
4. If the rep doesn't understand the problem, doesn't speak English well, or tries to send you to this forum to get answers (or get rid of you in some other totally unhelpful way), don't be afraid to get off the phone and immediately resubmit your case. You'll get a new rep when they call back.
5. If possible, point to the experiences of other players on the forum, especially if somebody else got EA's help and received the same solution you want. If you have to email EA, include links to helpful forum threads.
6. Don't be afraid to ask that your case be escalated to the studio team or a supervisor.
Good luck!
EDIT: I should add that (1) you do have to provide your Mayhem ID but (2) if you get a rep who knows what he/she is doing, I've determined from prior experiences that they are able to see a list of what's in/not in your individual game, so you shouldn't have to make a list of all of your Homer skins.
1. Get EA on the phone if you can.
2. Always be patient and polite.
3. Succinctly explain what's wrong, why it impacts your ability to play/enjoy the game, and what remedy you're seeking.
4. If the rep doesn't understand the problem, doesn't speak English well, or tries to send you to this forum to get answers (or get rid of you in some other totally unhelpful way), don't be afraid to get off the phone and immediately resubmit your case. You'll get a new rep when they call back.
5. If possible, point to the experiences of other players on the forum, especially if somebody else got EA's help and received the same solution you want. If you have to email EA, include links to helpful forum threads.
6. Don't be afraid to ask that your case be escalated to the studio team or a supervisor.
Good luck!
EDIT: I should add that (1) you do have to provide your Mayhem ID but (2) if you get a rep who knows what he/she is doing, I've determined from prior experiences that they are able to see a list of what's in/not in your individual game, so you shouldn't have to make a list of all of your Homer skins.
