A good experience from EA support
Good to hear you got the donuts back. Which email address at EA did you use? I'm asking so people who've got issues in the future know the best way to contact EA.
Forum Discussion
- Honestly I don't know. I think it was just under the "contact us" part of the site. I sent in my complaint and was responded to in a couple of hours by customerexperience@ea.com telling me they were escalating me to a higher department. That was the only email address I received anything from buteach different note was signed by different people. I'm just glad i didn't get cheated.
XxEpicnezzxX wrote:
beckycontr89 wrote:
So last week, I spent a good amount of money(which I never do) to buy some premium items to help boost my XP and $$$. I woke up the next morning and they were all missing. I sent an email to customer support and they have responded to my complaint with 250 free donuts! I wasn't able to get the barney blimp back because it is no longer available but I spent those donuts wisely and bought a few good things. Just wanted to share a positive experience with you all since I have read so many negative ones. Yay!How do I know your not working for EA?!
My springfield would be way cooler if I worked for EA.beckycontr89 wrote:
XxEpicnezzxX wrote:
beckycontr89 wrote:
So last week, I spent a good amount of money(which I never do) to buy some premium items to help boost my XP and $$$. I woke up the next morning and they were all missing. I sent an email to customer support and they have responded to my complaint with 250 free donuts! I wasn't able to get the barney blimp back because it is no longer available but I spent those donuts wisely and bought a few good things. Just wanted to share a positive experience with you all since I have read so many negative ones. Yay!How do I know your not working for EA?!
My springfield would be way cooler if I worked for EA.
+1
:mrgreen:- That's good to hear.
In my case, I am still waiting to hear something from EA about my missing Respectable Moe suit. - I'm glad you had this experience. I myself am waiting to hear back on 200 donuts gone missing after gil left and it would be nice for them to throw me a little extra compensation as well hah.
beckycontr89 wrote:
XxEpicnezzxX wrote:
beckycontr89 wrote:
So last week, I spent a good amount of money(which I never do) to buy some premium items to help boost my XP and $$$. I woke up the next morning and they were all missing. I sent an email to customer support and they have responded to my complaint with 250 free donuts! I wasn't able to get the barney blimp back because it is no longer available but I spent those donuts wisely and bought a few good things. Just wanted to share a positive experience with you all since I have read so many negative ones. Yay!How do I know your not working for EA?!
My springfield would be way cooler if I worked for EA.
+2 :wink:
Glad to hear you had a good experience though! I did too with the Respectable Moe suit. Once in a while the system works. :D- Very nice. I agree that it isn't often we hear about the good experiences so I make an effort to try and talk to supervisors or whomever I need to notify when I have a good customer service experience. :D
- Just: NO :evil:
- I have to agree. It took awhile, but I have had great experience with EA customer service myself. I lost a premium item from my inventory after the update which ended Whacking Day, and I have just been compensated in donuts, actually even a few more. Nice experience :)
- What's the email adress for EA customer support?
