Forum Discussion
11 years ago
If you go to the EA site and fill out the customer relations stuff, there is an option to have them call you directly. I had this issue with the hospital too and tried all the posted advice (nothing worked). I first tried the customer service site and filled out a text box describing my issue asking for them to email me. I didn't hear back after 24 hours (Im impatient), so I went back on line and clicked on a box asking for a phone call. EA called 2 minutes later. Fixed the problem in less than 5 minutes, giving me the hospital in my inventory for free. Was great customer service. First time had that type of experience with an online game company.
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