How to contact EA directly

My experience with technical support was that they were pretty useless as well. Well, useless but polite. The first guy I talked to tried his best, but decided to set the progress of my game back many levels without telling me, then broke off the chat. I spent a lot of time and premium currency trying to get back to the same place, only to have a freeze up again. I called technical support back, and got a guy who even more useless, tried to help for 20 minutes before telling me that it was a "technical issue ", and that's why he could not fix it (um, aren't you called "technical "support?).He told me that he put in my number for a call back, since I said I was having difficulty getting to the call back link on my mobile phone, but no one ever called me back. In the end, the only way I was able to resolve the issue was waiting out the eight hours for The glitch to progress its course ( it was a timed task ), so the glitch is still there and has not been patched for over two years ( from the sounds of the posts about it ).