Dude what part of I ALREADY TALKED TO THEM AND THEY TOLD ME TO CONTACT EA TO GET THE REFUND do you not get. Maybe I'll just post the email
Hello ,
Thank you for contacting iTunes Store Support. My name is Adrian and I will be happy assisting you today with your concern.
I'm sorry to hear that the application "Simpsons Tapped Out" is not functioning as expected. I truly understand your frustration on this matter, and I wish I can be more of assistance however the best way to resolve this is to contact the developer of this application.
Sean, please note that the developer is the best resource for information about Simpsons Tapped Out. Therefore, I recommend you contact them directly. Please visit:
http://help.ea.com
The steps outlined in this article resolve many common issues with apps:
Troubleshooting applications purchased from the App Store
http://support.apple.com/kb/TS1702
In addition, your request for a refund for your in-app purchases from the app "Simpsons Tapped Out" was carefully considered; however, according to the iTunes Store Terms of Sale, all purchases made on the iTunes Store are final.
Sean, our ability to address issues with purchases diminishes with time. In the future, please be sure to report issues with purchases at your earliest convenience so that we can be sure to provide the best possible resolution for you. There is only a 60 day period of time after you make a purchase that we are able to make adjustments in. As a result, arranging a refund is something that we won't be able to facilitate for you. To review the terms of sale, please follow this link:
iTunes Store Terms and Conditions
http://www.apple.com/legal/itunes/ww/
Thank you for your understanding, Sean. I hope all goes well with you. Have a nice day!
Sincerely,
Adrian
iTunes Store Customer Support
http://www.apple.com/support/itunes/
Please Note: I work M-TH and SU, 10PM - 7AM CST
Thank you for allowing me the opportunity to assist you.
First Name :
Last Name :
Email :
Apple ID (Optional) :
Lang_Country : en_US
Product : iTunes Store
Support Subject : Purchases, Billing & Redemption
Sub Issue : I need a refund for this app I have spent $150 for. It's called "Simpsons Tapped Out"
GCRM Case ID : 370714667
See additional info below
Choose the iTunes Store or App Store for your country: United States
Item title: Simpsons Tapped Out
Order number:
Details:
Hello I purchased this app called "Simpsons Tapped out" I have spent about $150 on the in game app feature but for the last month I have not been able to access this app. It starts then crashes within 15 seconds. I have spent a lot of money on this app and now I it does not work. I was reading the terms and conditions and it says I can get a refund if the app has connection issues on behalf of the programmer. I was waiting for an update that would allow this app to work again but there have been 2 and I still can't access this app.
Please issue me a refund. Thanks
There are a few invoice numbers
So here it is feel free to reply with another one of you well thought out backhanded comments, I can't get enough of them.
