Locked out of game

Same problem as of yesterday (Thursday). Playing fine, visited friends too early so no FP, Milhouse on his first task then bam, locked out. Live chatted with EA for a couple minutes then they closed out the trouble ticket as resolved which it was not. Live chatted a second time and that ticket remains open and supposedly "elevated."

My wife has one friend (other than me) who also is locked out for a day or two longer. You visit and you are going to be booted from the game.

EA has fixed my town at least once before as well as my wife's town and a feeder town so eventually am sure there will be a fix