I had already squeaky voice teen and I was going to Krustyland and got Mystery box. Lucky me, I got SVT again. So now I have two of those.
I complained this issue to EA. Got tech support answer from India. they really tried to help.. at some level, but they can't do miracles, so they replied: Here's 17 Donuts for this case. btw we close this, since you got something from us. So I still have two svt. One in use and one in inventory. Yeah, I'm not that pissed for this situation, but it did not go away totally. So I would asume that they would forward this to somebody and keep it still open. So in some point something might happen.
I would go to India and shred bicycle tyres from these dudes. Give them a bell and told "thank you, come again." Issue would be the same. I got something, but that does not fix my problem at all.
Bottom line. Im not pissed off from few bugs in the game. I will send feedback and hope that problems would be solved. But when this skill level of handling customers is same as in all tech support. I will rather skip all EA games in future if this is how you solve your clients problems.
For EA "Thank you for contacting EA help 09542727"
They are polite and does the work fast, but still. If your car engine is jammed, it does not help if you just add oil and say. that will work... some point... I think.