HI
I am in a similar place to you or at least was 2 month ago. I was top level had all the buildings and characters that you could have, love the game play it every hour I was really thinking of buying a load of donuts. I never pay for stuff like this (ever).
then my game went of and re set to level one, its been 2 month and still waiting for EA to fix.
My point being is that I love this game as much as anyone and spend a lot of time on it, have started a second town just incase the other one doesn't come back and I am at level 31 already and debating on using donuts again.
If you love the game and play a lot you will end up at some point buying donuts like I will. so if you can spear the case then go for it.
then post pics,
before and after would be a good idea