Forum Discussion
12 years ago
First responder - you sound just like EA customer support.
OF COURSE I know about the 'confirm donut spend' option, I've had it turned on for MONTHS. It makes no difference in these accidental donut spends because of the poor design of the donut spend box!!!
As a retired software engineer I know it's just common sense, good design to ALWAYS place the 'confirm' button in a totally different location than the original 'spend' button, because that way the user has to really WANT to confirm enough to move their mouse cursor, stylus or fingertip to a totally new location to confirm the spend. Accidental confirmations rarely happen this way.
I also know that if you're going to provide a 'cancel' option, you need to give the user longer than ONE SECOND to use it.
All I want is my lousy four donuts back, and this is after I've lost easily 20 or more to the accidental double-tap and have spent over $70 in real-world money on donut purchases since July. And EA doesn't want to give me back my lousy four donuts, even though I've only lost them because of EA's (purposely) bad donut spend box design.
OF COURSE I know about the 'confirm donut spend' option, I've had it turned on for MONTHS. It makes no difference in these accidental donut spends because of the poor design of the donut spend box!!!
As a retired software engineer I know it's just common sense, good design to ALWAYS place the 'confirm' button in a totally different location than the original 'spend' button, because that way the user has to really WANT to confirm enough to move their mouse cursor, stylus or fingertip to a totally new location to confirm the spend. Accidental confirmations rarely happen this way.
I also know that if you're going to provide a 'cancel' option, you need to give the user longer than ONE SECOND to use it.
All I want is my lousy four donuts back, and this is after I've lost easily 20 or more to the accidental double-tap and have spent over $70 in real-world money on donut purchases since July. And EA doesn't want to give me back my lousy four donuts, even though I've only lost them because of EA's (purposely) bad donut spend box design.
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