Snake Tap button on friends towns gone???

Just to warn people. I bought the elite licence after the normal one stopped working and now the elite has stopped working so it fixes the problem only for a short while. Well it did for me.

I've managed to get a reply from EA and I'm being transfered to a 'higher department' to sort it out. But as they're busy it's going to be about 1-2 weeks before I get a reply.