Forum Discussion

andrewmceneaney's avatar
andrewmceneaney
11 years ago

576 donuts and premium box

Andrew_McEneaney wrote:
I have purchased it once and not received the donuts or the box and then I purchased it again and received it, I wanted to know if i could get a refund for the purchase.


You should contact EA and definitely have proof (an email confirmation/receipt) ready as that will definitely quicken the process.

Use Live chat (fast) or email them. I think I heard you can call them but I haven't looked into that.
  • dcacooper's avatar
    dcacooper
    New Spectator
    11 years ago
    You should also contact Apple/Google (dependent on your provider) about the refund. I had that exact issue when I was briefly playing TSTO on Android, and Google sorted out a refund without any messing around. I didn't even bother contacting EA on that occasion.
  • jaykreizer's avatar
    jaykreizer
    11 years ago
    I had this happen when I purchase donuts as well. I closed out of the game and went I went back in they were there.

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