Can't connect nor logout, please help!
You can download monopoly hotels and access origin from there. Just force close Tapped Out, download monopoly hotels and in the settings menu you'll see the orange origin logo. Logout, leave the game,...
Forum Discussion
Ill post my replies from support here. Though they have not helped me fix it yet.
Hello Xxxxxxx,
Thank you for contacting Electronic Arts.
I apologize for delay in responding to your email and for the inconvenience caused to you due to this.
I am sorry to know that you are facing loading issue with the game. Please once follow the below mentioned troubleshooting steps and see if it resolves your issue. I apologize beforehand if you run across a step that you have already tried.
- Change your connection method (3G to Wi-Fi or vice versa)
- Power cycle your modem and router: (if applicable)
1. Unplug your router, then your modem
2. Leave both unplugged for about 1 min.
3. Plug in your modem, then router
- Log out of your Origin account and log back in.
- Exit the game, then turn off and reset your device. Then try starting the game again.
- Ensure you are running the most current version of the game (check to see if there is an update available for the game through iTunes).
1. Go to app store on the device.
2. Go to Updates.
3. Update game if needed.
4. Update app for game.
5. Relaunch App/Game to see if the issue is resolved.
- Make sure your device has the latest software:
1. Download the latest version of iTunes from http://www.apple.com/itunes
Note: If you already have iTunes installed, open it and select Help > Check for Updates. Then install any available updates.
2. Connect your device to your computer with the USB cable, select your device in iTunes, and click the 'Update' button or 'Check for Update' button. Install the software update if available.
If none of the above suggestions correct your issue, or are were already steps that you have exhausted, please provide me with the information below in order for me to provide further assistance with your issue. To find this information, Go to “Settings”, Select “General”, Select “About”.
1. Game Name:
2. Game Version:
3. Device details
a. Type (iPhone/iPod Touch/iPad):
b. Generation (2G, 3G, Touch v1, Touch v2):
c. Firmware version (Operating System for device):
d. Memory Capacity:
4. Modem Firmware:
5. If the device was rebooted before playing the game:
6. Number of applications on the device:
7. Amount of free space available:
8. Distribution of allocated space: (movies, music, games, misc)
I look forward to your reply.
Regards,
Meetu
Electronic Arts - World Wide Customer Experience
Followed by
Hello Xxxxxx,
Thank you for the fast response to Electronic Arts with further information pertaining to loading issue with The Simpsons: Tapped Out on your Apple iPhone.
As it appears you will need a higher level of support for your issue with The Simpsons: Tapped Out, I've forwarded the information you have provided to our Mobile Expert team for further investigation. The expert team may be a bit backed up, so please allow approximately 1-2 weeks for further time to investigate and resolve this issue. I apologize for any inconvenience this may cause, as I understand the frustration that can be caused by not having access to a game for an extended period of time.
The Mobile Experts will be in contact via email with additional information on this issue and it's resolution.
Thanks again for writing me and I hope you can continue to enjoy playing EA games in the future.
Best Regards,
Meetu
- EA Customer Service
I received that last email 32 hours ago
Hello Xxxxxxx,
Thank you for contacting Electronic Arts.
I apologize for delay in responding to your email and for the inconvenience caused to you due to this.
I am sorry to know that you are facing loading issue with the game. Please once follow the below mentioned troubleshooting steps and see if it resolves your issue. I apologize beforehand if you run across a step that you have already tried.
- Change your connection method (3G to Wi-Fi or vice versa)
- Power cycle your modem and router: (if applicable)
1. Unplug your router, then your modem
2. Leave both unplugged for about 1 min.
3. Plug in your modem, then router
- Log out of your Origin account and log back in.
- Exit the game, then turn off and reset your device. Then try starting the game again.
- Ensure you are running the most current version of the game (check to see if there is an update available for the game through iTunes).
1. Go to app store on the device.
2. Go to Updates.
3. Update game if needed.
4. Update app for game.
5. Relaunch App/Game to see if the issue is resolved.
- Make sure your device has the latest software:
1. Download the latest version of iTunes from http://www.apple.com/itunes
Note: If you already have iTunes installed, open it and select Help > Check for Updates. Then install any available updates.
2. Connect your device to your computer with the USB cable, select your device in iTunes, and click the 'Update' button or 'Check for Update' button. Install the software update if available.
If none of the above suggestions correct your issue, or are were already steps that you have exhausted, please provide me with the information below in order for me to provide further assistance with your issue. To find this information, Go to “Settings”, Select “General”, Select “About”.
1. Game Name:
2. Game Version:
3. Device details
a. Type (iPhone/iPod Touch/iPad):
b. Generation (2G, 3G, Touch v1, Touch v2):
c. Firmware version (Operating System for device):
d. Memory Capacity:
4. Modem Firmware:
5. If the device was rebooted before playing the game:
6. Number of applications on the device:
7. Amount of free space available:
8. Distribution of allocated space: (movies, music, games, misc)
I look forward to your reply.
Regards,
Meetu
Electronic Arts - World Wide Customer Experience
Followed by
Hello Xxxxxx,
Thank you for the fast response to Electronic Arts with further information pertaining to loading issue with The Simpsons: Tapped Out on your Apple iPhone.
As it appears you will need a higher level of support for your issue with The Simpsons: Tapped Out, I've forwarded the information you have provided to our Mobile Expert team for further investigation. The expert team may be a bit backed up, so please allow approximately 1-2 weeks for further time to investigate and resolve this issue. I apologize for any inconvenience this may cause, as I understand the frustration that can be caused by not having access to a game for an extended period of time.
The Mobile Experts will be in contact via email with additional information on this issue and it's resolution.
Thanks again for writing me and I hope you can continue to enjoy playing EA games in the future.
Best Regards,
Meetu
- EA Customer Service
I received that last email 32 hours ago
