Christmas Homer Outfit Bug
I had/have the exact same problem. I contacted EA about it and this was their responce to me
Thank you for contacting Electronic Arts.
I sincerely apologize for the delay in response. Going forward, we would do our best to respond in time.
I understand that you are experiencing issue while sending the character in quests and realize that you're very upset about this. I know such issues hamper the game really. Let us get this corrected so that you can get back to the game quickly. I have listed some steps for you.
a) Make sure you're using iOS version 4.3.3 or later so you can access the "Not On This iPhone/iPad" section of the App Store. On an iPhone, you can find this section in the App Store Updates Purchased "Not On This iPhone." On an iPad, you can find it under App Store Purchased "Not On This iPad."
b) Try closing the game app from the multitasking menu and then reopening it.
c) If your device already has the latest software, try resetting your device
1. Hold down the sleep/wake button at the top of the device for a few seconds until the screen displays the message 'slide to power off.'
2. Power off the device by moving the slider.
3. Hold down the sleep/wake button again until the device powers back on.
4. When the home screen is displayed, relaunch the game.
d) Other things to try
Make sure you have a preferred language set for your device under 'Settings -> General -> International -> Language.'
Temporarily turn on airplane mode
Turn MobileMe sync off temporarily.
Temporarily disable email sync.
Remove any unnecessary apps.
I believe performing the steps should fix the issue for you. However, if the issue persists, please feel free to contact us back anytime and we will be glad to look into the issue further.
If you have any other queries or concerns, please feel free to email us or visit our extensive knowledge base at http://help.ea.com.
Regards,
Pawan
Electronic Arts – World Wide Customer Experience
None of it helped me. It upset me more for them to suggest to remove apps so theirs could run, and correct me if I'm wrong but MobileMe doesn't exist anymore. I replied to their email telling them that their fix did not work and have not heard back from them. That was 2 days ago.
Thank you for contacting Electronic Arts.
I sincerely apologize for the delay in response. Going forward, we would do our best to respond in time.
I understand that you are experiencing issue while sending the character in quests and realize that you're very upset about this. I know such issues hamper the game really. Let us get this corrected so that you can get back to the game quickly. I have listed some steps for you.
a) Make sure you're using iOS version 4.3.3 or later so you can access the "Not On This iPhone/iPad" section of the App Store. On an iPhone, you can find this section in the App Store Updates Purchased "Not On This iPhone." On an iPad, you can find it under App Store Purchased "Not On This iPad."
b) Try closing the game app from the multitasking menu and then reopening it.
c) If your device already has the latest software, try resetting your device
1. Hold down the sleep/wake button at the top of the device for a few seconds until the screen displays the message 'slide to power off.'
2. Power off the device by moving the slider.
3. Hold down the sleep/wake button again until the device powers back on.
4. When the home screen is displayed, relaunch the game.
d) Other things to try
Make sure you have a preferred language set for your device under 'Settings -> General -> International -> Language.'
Temporarily turn on airplane mode
Turn MobileMe sync off temporarily.
Temporarily disable email sync.
Remove any unnecessary apps.
I believe performing the steps should fix the issue for you. However, if the issue persists, please feel free to contact us back anytime and we will be glad to look into the issue further.
If you have any other queries or concerns, please feel free to email us or visit our extensive knowledge base at http://help.ea.com.
Regards,
Pawan
Electronic Arts – World Wide Customer Experience
None of it helped me. It upset me more for them to suggest to remove apps so theirs could run, and correct me if I'm wrong but MobileMe doesn't exist anymore. I replied to their email telling them that their fix did not work and have not heard back from them. That was 2 days ago.
