Forum Discussion
11 years ago
I contacted EA about my gold depleting after upgrading, and this is what I was told.
Costumer Service Rep
Thanks for contacting EA Customer Experience, my name is *******. How may I assist you today?
you
hello
Costumer Service Rep
I see that you've been waiting for some time in the queue. Please accept my apologies for such an unusually prolonged hold time. We are experiencing high chat inflow today.
you
I was reading the forum and it stated that upgrading homer, lisa, bart and marge does not take away from your gold supply. is that correct
Costumer Service Rep
I'll do my best to address your concern.
Costumer Service Rep
Could you please allow me some time while I get the relevant information for you
you
sure
Costumer Service Rep
Thanks for waiting.
Costumer Service Rep
Gold was the currency used to earn prizes during the Clash of Clones 2014 Event. Gold was earned by defending buildings in your town from attacks. Gold could also be used to upgrade characters. These upgrades did not lower the amount of gold that the player had.
Costumer Service Rep
For more information please visit this link http://simpsonstappedout.wikia.com/wiki/Gold
you
My problem is is that my gold is being taken for the upgrades
Costumer Service Rep
I see, let me check
Costumer Service Rep
Thank you
Costumer Service Rep
Would you mind holding the chat for couple of minutes while I am looking into it now?
you
sure
Costumer Service Rep
Thanks for waiting.
Costumer Service Rep
If you check this link http://simpsonstappedout.wikia.com/wiki/Gold
Costumer Service Rep
once you reach these gold amounts you get a prize for that quest, that gold does not go down it is total gold earned.
Costumer Service Rep
However you can spend gold to upgrade homer and other things, while these drains the gold you have it does not lower the gold collected for the quest.
Costumer Service Rep
So if you need 800 for the cheaters 20 and have 700 but then spend 200 upgrading homer your gane will say you have 500 gold but as soon as you reach 600 your quest for 800 will be done as you had 700 total collected
Costumer Service Rep
Is there anything else I may assist you with today?
you
ok I understand that. My problem is is that i upgraded homer to lvl 3 and lisa to lvl 2, which is 1950 gold. So i should have that amount stored toward the 5000 gold to earn marge, but I did not get marge until my gold total on my gold was 5000 after i spent the 1950.
Costumer Service Rep
The gold are being used up in upgrading the homer and lisa.
Costumer Service Rep
for the wizard Marge, you need to earn gold again
Costumer Service Rep
through normal game play
you
Does upgrading take away from the total earned for the prizes like wizard marge and the catapult?
Costumer Service Rep
Upgrading using the gold will pull down from the total gold count
Costumer Service Rep
However, the amount to earn Marge will remain the same.
Costumer Service Rep
So in order to get the Marge, you will need to keep playing to collect gold.
you
what your telling me is that if marge is 5000 gold and i have 4500 gold and spend spend 500 gold i have to make up that 500 that i spent plus the last 500? effectively making marge 5500 gold.
Costumer Service Rep
Yes.
Costumer Service Rep
Correctly understood.
Costumer Service Rep
Thanks for contacting EA Customer Experience, my name is *******. How may I assist you today?
you
hello
Costumer Service Rep
I see that you've been waiting for some time in the queue. Please accept my apologies for such an unusually prolonged hold time. We are experiencing high chat inflow today.
you
I was reading the forum and it stated that upgrading homer, lisa, bart and marge does not take away from your gold supply. is that correct
Costumer Service Rep
I'll do my best to address your concern.
Costumer Service Rep
Could you please allow me some time while I get the relevant information for you
you
sure
Costumer Service Rep
Thanks for waiting.
Costumer Service Rep
Gold was the currency used to earn prizes during the Clash of Clones 2014 Event. Gold was earned by defending buildings in your town from attacks. Gold could also be used to upgrade characters. These upgrades did not lower the amount of gold that the player had.
Costumer Service Rep
For more information please visit this link http://simpsonstappedout.wikia.com/wiki/Gold
you
My problem is is that my gold is being taken for the upgrades
Costumer Service Rep
I see, let me check
Costumer Service Rep
Thank you
Costumer Service Rep
Would you mind holding the chat for couple of minutes while I am looking into it now?
you
sure
Costumer Service Rep
Thanks for waiting.
Costumer Service Rep
If you check this link http://simpsonstappedout.wikia.com/wiki/Gold
Costumer Service Rep
once you reach these gold amounts you get a prize for that quest, that gold does not go down it is total gold earned.
Costumer Service Rep
However you can spend gold to upgrade homer and other things, while these drains the gold you have it does not lower the gold collected for the quest.
Costumer Service Rep
So if you need 800 for the cheaters 20 and have 700 but then spend 200 upgrading homer your gane will say you have 500 gold but as soon as you reach 600 your quest for 800 will be done as you had 700 total collected
Costumer Service Rep
Is there anything else I may assist you with today?
you
ok I understand that. My problem is is that i upgraded homer to lvl 3 and lisa to lvl 2, which is 1950 gold. So i should have that amount stored toward the 5000 gold to earn marge, but I did not get marge until my gold total on my gold was 5000 after i spent the 1950.
Costumer Service Rep
The gold are being used up in upgrading the homer and lisa.
Costumer Service Rep
for the wizard Marge, you need to earn gold again
Costumer Service Rep
through normal game play
you
Does upgrading take away from the total earned for the prizes like wizard marge and the catapult?
Costumer Service Rep
Upgrading using the gold will pull down from the total gold count
Costumer Service Rep
However, the amount to earn Marge will remain the same.
Costumer Service Rep
So in order to get the Marge, you will need to keep playing to collect gold.
you
what your telling me is that if marge is 5000 gold and i have 4500 gold and spend spend 500 gold i have to make up that 500 that i spent plus the last 500? effectively making marge 5500 gold.
Costumer Service Rep
Yes.
Costumer Service Rep
Correctly understood.
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