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K33Dz's avatar
K33Dz
Seasoned Newcomer
19 days ago
Solved

Failed to redeem code

Hi EA,

I just received my code for the playtest and attempted to redeem it from my phone app. It said redeemed, but then the download file is nowhere when I logged into my console. The profile I used to redeem is the same one both on console and from my phone. Now I can’t use code again from console, as it says it’s redeemed already. Can you help me find a solution?

playstation
  • da_focaccia's avatar
    da_focaccia
    19 days ago

    I had the same issue until I discovered that you need to go to your Full Game Library and there I found the Beta to download. Check if that works for you. 

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  • Anverzix's avatar
    Anverzix
    New Novice
    19 days ago

    Can you help me out too plz, the game is not showing up in my library after code is redeemed. 

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    19 days ago

    Hey Anverzix​, 
    I've moved your post here as it was unrelated to the thread where it was initially posted. Please take a look at the comments here or in this thread, depending on your platform. Thanks!

  • Anverzix's avatar
    Anverzix
    New Novice
    19 days ago

    Thank you so much, even tho I already did multiple times, it's downloading now 😃😃😃 can't wait to try it

  • Dock-Zom's avatar
    Dock-Zom
    Seasoned Traveler
    19 days ago

    Yea I did the same and redeemed it on my phone and all I see is ufc 6 but no beta . I’ll just wait til I get home to see the full game library on my PlayStation cause on my phone it just shows ufc 6 in my recent purchases

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