Bought a shirt and never received it
Got a shirt from the in game store. Got nothing. Restarted game and console still nothing. Wasted in game currency. Fix the store.
[CM - updated thread title for clarity and visibility]
Forum Discussion
Description of Issue:
I am experiencing a storefront inventory synchronization bug on PS5. When purchasing T-shirts from the in-game store, if I choose the option to "Equip" them directly from the purchase screen, the items become permanently invisible/missing from my inventory in Career, Online Career, and the Create-A-Fighter menu.
The items still correctly show as "Owned" in the store, but their inventory flags appear to be locked in a corrupted "active/equipped" state on the server backend.
I have confirmed this is the exact trigger because if I buy a new item and do not equip it from the store screen, it appears in my inventory normally. My previously purchased items remain completely bugged and inaccessible.
Troubleshooting already completed:
- Restarted and cold-booted the PS5 console (cleared cache)
- Restored PlayStation network licenses
- Unequipped all outerwear/jackets to check for clothing slot conflicts
- Waited over 24 hours for a server sync
Is there a way to Please manually refresh or re-sync my EA account profile inventory flags so these "Owned" T-shirts are released back into my customization menus. Thank you.
specific items affected are 2 x “do you even lift bro” shirts, 1 x blue ufc shirt.
EA_LunardustCat
Community Manager
Community ManagerThank you for the detailed report and for sharing the steps you’ve already tried.
I understand how frustrating it is to purchase an item and then have it disappear or not show up as expected.
I’ve passed this along to the team. I’ll update you if I receive any information that can be shared.