Forum Discussion

shureef's avatar
4 years ago
Solved

Can’t even unlink old email and link new one

  1. I can’t even unlink my old email to link up the new email. This method of help is actually really bad and really frustrating. I cannot believe that a simple game would render me trying to find troubleshooting issues for literally a whole day. I can’t play online for UFC 4 because i get automatic pop ups saying reset password to ****@hotmail.com. I’m very well aware that i cannot access my 12 year old email account no longer so i’m stuck playing offline because there’s no clear instruction on how to link a new damn email. You guys have potentially lost a customer due to this poorly made instruction method
  • Hi, @shureef 

    If you are having trouble accessing the game due to an old email that was used a log time ago don't worry, our Support team can help look into updating it for you. Please reach out to them via this link below so they can help update your account details.


    Live-Support

    https://help.ea.com/en/contact-us/

3 Replies

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hi, @shureef 

    If you are having trouble accessing the game due to an old email that was used a log time ago don't worry, our Support team can help look into updating it for you. Please reach out to them via this link below so they can help update your account details.


    Live-Support

    https://help.ea.com/en/contact-us/

  • @shureef This is a bit ago but did you figure it out? I’m having the same exact issue & support is no help whatsoever.
  • @3axiku I’m having the same issue and the link takes you absolutely no where I haven’t been able to change my email for years because of this issue

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