Forum Discussion

9 years ago

Can't complete Step 5 to Generate Face in GameFace

Steps 1 - 4 aren't a problem for me. I've tried them in MS Edge, Firefox, and chrome. It works in all of them. However, getting it to "Generate" and completing step 5 won't happen. I get a consis...

ksl4

6 years ago

its jan 2020 and it still doesnt work

EA_Blueberry

Community Admin

6 years ago

@ksl4

The team made a back-end change a few days ago and it should be fixed now. Please let us know of any specific errors you're getting so we can help troubleshoot it.

natoworldpeacee
6 years ago
@EA_Blueberry Still will not generate the final face image after all other steps work. Have tried in IE, Chrome, and Firefox.
- EA_Blueberry
  Community Admin
  6 years ago
  @natoworldpeacee
  
  Have you tried using a new image and cleared your browser's cache since the fix? What's the error you're getting?
  - TomBrooke2
    6 years ago
    @EA_Blueberry Still not working after doing everything you've suggested. Still says 'There was an error uploading your photos and generating your Game Face. Please try again.' after step 5