Forum Discussion

Anonymous

10 years ago

Approved

Changed mobile Devise

What can i do please

Anonymous

10 years ago

Approved

Dear Tom,

i try from trouble shooting but i stiil have the problem.

i change my device from iphone 6 to iphone 6s128gb. all of my application is fully factional except my game.

the game was installed and update to my new device but i can not open the game. what can i do!!!! is my favorite game im really obsesed about it... i invest a lot of money to that game...

is also the favourite game of my sons which makes it even more important mto me... PLEASE MY FRIEND GIVE ME YOUR LIGHT!!!

I am from cyprus Europian country!!! i will also give you if you wish my personal mobile number so we can talk if you ask for it.

Straatford87

DICE Team

10 years ago

Hi @mediconcept,

Are you able to contact support from within the game like mentioned in the UFC troubleshooting guide? That would be the next step. Also, try switching from wi-fi to 3/4G to or vice versa to see if that changes anything.

--Tom