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Steelord90's avatar
Steelord90
4 years ago

Downloadable Content Still Locked in my UFC4 Deluxe Digital Edition For PS5

Hi Guys, I hope you can help me out here. I purchased UFC 4 Deluxe digital edition on PS store for my PS5. I was promised the following: Purchase EA SPORTS UFC® 4 Deluxe Edition today and receive:...
EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
4 years ago

Hi, @Steelord90 

Do you have the external hooked up to the PS5 though? 

I've seen it where the game will be downloaded to the internal drive but the add ons for the game will be on the external drive. I recommend checking to see that all files for UFC 4 are deleted from your external, then detach the drive, uninstall UFC 4, and install it once more on the internal to see if you have access to the add ons. 

If they do not show up, try restoring the license for the game.

https://www.playstation.com/en-us/support/games/restore-licences-playstation/

Steelord90's avatar
Steelord90
4 years ago
@EA_Blueberry
Hi, I tried everything you suggested and all 4 players are still locked. Any other suggestions? I guess I'm not buying anymore deluxe versions because this is pretty ridiculous that I can't even get these downloads I paid for in the first place unlocked. Maybe this is a PS5 hiccup as this is a PS4 game but still. I can't believe I'm the only one this is happening to?
    • Steelord90's avatar
      Steelord90
      4 years ago
      @EA_Blueberry I appreciate your help. I wasted 1 hour with someone on EA help and it went nowhere. I provided a screen capture of my email receipt that PlayStation store sent me and the lady said she can't click on the link as I explained to her I put it on gyazo.com where I can share the link proving I paid for the deluxe edition and she denied me, so I left. I don't know how else I can prove to EA that I bought the game if EA is afraid to click on a darn link showing my receipt. Can I send it to someone's email @EA to remedy this faster? Thanks
      • EA_Blueberry's avatar
        EA_Blueberry
        Icon for Community Manager rankCommunity Manager
        4 years ago

        @Steelord90 

        Please upload a screenshot to your case via the image upload option. Our staff should be able to provide you the content as long as you provide a proof of purchase. 

        EA Help on Twitter

        https://twitter.com/EAHelp

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