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Steelord90's avatar
Steelord90
4 years ago

Downloadable Content Still Locked in my UFC4 Deluxe Digital Edition For PS5

Hi Guys, I hope you can help me out here. I purchased UFC 4 Deluxe digital edition on PS store for my PS5. I was promised the following: Purchase EA SPORTS UFC® 4 Deluxe Edition today and receive:...
EA_Blueberry's avatar
EA_Blueberry
Icon for Community Admin rankCommunity Admin
4 years ago
@Steelord90

Please upload that to a case and hit resume or contact our Support team on Twitter so they can assist in granting a code for the code. Our forum staff is not able to grant content I'm afraid. :\
Steelord90's avatar
Steelord90
4 years ago
@EA_Blueberry I did that last night and he said for me to play the game after wasting an hr online with him on twitter. He saw the proof of purchase and I asked nicely to get the redeem codes for at least the players and was denied, so now what?
  • Steelord90's avatar
    Steelord90
    4 years ago
    @Steelord90 you guys have me going back and forth and all someone has to do is give me redeem codes and nobody seems capable of doing so even showing proof of purchase. I was told everything is unlockable if I play the game for several hrs but that's not the point. I paid extra money to avoid wasting the time to unlock something that should be playable the first time I play the game!
  • Steelord90's avatar
    Steelord90
    4 years ago
    @Steelord90 @EA_Blueberry Just downloaded UFC 4 Deluxe to my PS4 and all players that should be unlocked are still locked, so this isn't a PS4/PS5 issue! This is an EA software issue.
  • Steelord90's avatar
    Steelord90
    4 years ago

    If anyone is in the same boat as I am, boy do you have my sympathy! Learn from my mistake.1 don't waste 2 hours on help from EA trying to get this sorted out. All they do is send you to someone else who sends you to someone else, etc. I did an hr on their Twitter help and hr on their live chat. Even though I finally was able to show twitter proof of purchase and requested a supervisor who had the authority to simply send me my rightful redeem codes at least for the 4 fighters that remain locked. I am still waiting for a reply 2 days later. If this ever gets resolved, I'll post it here for all to see, but for right now, don't waste your time asking for redeem codes even if you show proof that you purchased the deluxe version of UFC 4. They obviously don't care to help This is not a PS4/PS5 issue either. I downloaded on both systems on internal drives and both show the 4 players still locked. I won't buy another EA deluxe game after this nightmare, wow...smh

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Admin rankCommunity Admin
    4 years ago

    Hi, @Steelord90 
     
    I just came back today from being out for several days. You said you checked the add ons section in the original part of your post. Did it actually show the content there to download/install?

    When some players are having trouble content showing up they are sometimes able to install the content from the PlayStation store via a web browser. Do you see that option to install it from this link?

    https://store.playstation.com/en-us/product/UP0006-CUSA14204_00-FURYJOSHUABUNDLE

  • Steelord90's avatar
    Steelord90
    4 years ago
    @EA_Blueberry All I see is tyson fury and Anthony Joshua , ufc 4 and ufc 4 deluxe saying purchased. Bruce lee not saying purchased and no Brock Lesnar seen.

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