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Steelord90's avatar
4 years ago

Downloadable Content Still Locked in my UFC4 Deluxe Digital Edition For PS5

Hi Guys,

I hope you can help me out here. I purchased UFC 4 Deluxe digital edition on PS store for my PS5.

I was promised the following:

Purchase EA SPORTS UFC® 4 Deluxe Edition today and receive:

- Tyson Fury
- Anthony Joshua
- Bruce Lee (all weightclasses)
- Brock Lesnar
- Starter Bundle (500 UFC Points, x1 Jean Shorts, x2 Tank Tops, Backyard Player Card Backgound).

All promised content is still locked.

I went through PS support transcript here:

Please try to restore the licenses in your console, here you have the steps: Go to Settings > Users and Accounts > Other > Restore Licenses > Select Restore and wait until the operation has been completed, then try accessing your content again.

Select Game Library from your Games home. Select the purchased game > To download add-ons, search for the game in PlayStation Store, select the game hub and scroll to the Add-Ons section.

Try to deactivate your console as primary and then, activated it again, here you have the information to do so: Go to Settings > Users and Accounts > Other > Console Sharing and Offline Play - Select Disable. Once you have done that, please activate it again following steps: Go to Settings > Users and Accounts > Other > Console Sharing and Offline Play - Select Enable. Please be so kind and let me know if those steps work for you.

I did everything short of uninstalling and reinstalling as that never ends good for me.

Any suggestions?

I asked EA for help and wasted 1 hr of my time and it went nowhere. I tried sending a link with a screenshot of my email receipt from Sony Playstation store and she tells me she can't click the link. I mean a total waste of my time.

Thanks,

Marc

36 Replies

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Admin rankCommunity Admin
    3 years ago
    @X_GamingGimp_X

    Do you know if you made the purchase while on VPN? Can you verify under your PlayStation purchase history or contact Sony Support to verify whether it was DLC for the correct region as your game?
  • I bought bruce lee, aj and tyson fury the same way and i have recieved them 

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Admin rankCommunity Admin
    3 years ago

    Hey, UFC fans.

    Thank you for letting us know about not receiving DLC for your accounts. We've raised this up to the team including the account details here to assist them in understanding why it's not showing up. When we receive further information on this we'll share it with you right here. If you have any concerns about the purchases made for your PlayStation account, please do not hesitate to reach out to PlayStation Support while we investigate this problem. 

  • I purchased the UFC4 Deluxe Edition with all DLC on PS4 some time last year. Only ever played it once. Decided to give it a go tonight and lo and behold Bruce Lee and Brock Lesnar are locked.

    Restored licenses. They are still locked.

    Checked store on PS App. Deluxe Edition is nowhere to be found. From the UFC 4 page I click on Add-Ons. For some reason it only says Brock Lesnar and Joshua whatever is purchased, and everything else says not purchased.

    What in the ever-loving-DRM is going on with this?

    PSN ID: DoobieDoctor5000

    Please fix this. I would also appreciate an e-mail from support. I only found this thread while Googling the problem only to find that a throng of other people are experiencing similar issues. I just want what I paid for.

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