Forum Discussion

2 years ago

Solved

Ea link to ps4

Im trying to play online ufc4 but it is telling me to reset my password everytime I log on but everytime I go to reset my password it says my account does not exist even though it does, I’ve waited ...

EA_Pythia
2 years ago
@matteoeatsfood,

if it says that the PSN account is linked to a disabled account, that most likely means that you've previously had an EA account, which is now disabled due to inactivity. I would suggest trying to find the EA account - it might be linked to another/an old email. If you can't find it yourself, I suggest contacting EA Support, who have access to account information and might be able to help you find the disabled account.

EA_Pythia

Community Manager

2 years ago

Hello @matteoeatsfood,

can you send in a picture of the exact message?

Are you sending the reset email to the right email, which is connected to the account?

matteoeatsfood
2 years ago
i am new to EA and just bought EA play to get ufc 4 so I made an account but it says my ps4 is already linked to a disabled account so when I reset my password nothing happens and when I try to link my account on EA it says it’s linked to *****@disabled.ea.com or something like that..
- EA_Pythia
  Community Manager
  2 years ago
  @matteoeatsfood,
  
  if it says that the PSN account is linked to a disabled account, that most likely means that you've previously had an EA account, which is now disabled due to inactivity. I would suggest trying to find the EA account - it might be linked to another/an old email. If you can't find it yourself, I suggest contacting EA Support, who have access to account information and might be able to help you find the disabled account.