Hey, everyone.
A fix went in and this should now be fixed.
Community Manager
@ICE419 wrote:
My game was crashing after loading screen I cleared my reserved space and it loaded up after
Thank you for sharing that. Can anyone else try this and let us know if that helps get you back into the game? Once you're back in the game, please try playing your same career and let us know if it still crashes on you.
To clear your reserved space:
Press [Menu] on your controller and select Manage Game. Navigate to the right where the Saved Data is located and highlight Reserved Space. Press [Menu] on your controller and select Clear reserved space. If the reserved space fails to clear, you should power cycle your Xbox One and try again.
*If it's still crashing on you please respond back with the following:*
We'll swing these details up to the team for investigation. Sorry to hear what's happening to you all, not the ideal start to launch and career mode, but we greatly appreciate you taking time out to post details here so we can get this looked at.
Community Manager
@EA_Blueberry wrote:
@ICE419 wrote:
My game was crashing after loading screen I cleared my reserved space and it loaded up after
Thank you for sharing that. Can anyone else try this and let us know if that helps get you back into the game? Once you're back in the game, please try playing your same career and let us know if it still crashes on you.
To clear your reserved space:
Press [Menu] on your controller and select Manage Game. Navigate to the right where the Saved Data is located and highlight Reserved Space. Press [Menu] on your controller and select Clear reserved space. If the reserved space fails to clear, you should power cycle your Xbox One and try again.*If it's still crashing on you please respond back with the following:*
- Gamertag
- Platform (Xbox One/PlayStation 4)
- Career mode crash details (copy and pasting your previous details on where it's crashing will be sufficient)
We'll swing these details up to the team for investigation. Sorry to hear what's happening to you all, not the ideal start to launch and career mode, but we greatly appreciate you taking time out to post details here so we can get this looked at.
Quoting this so it doesn't get missed. Please reply back with these requested details above so we can swing it over to the team to help aide them with this issue.
Clearing reserved space does not work. Trying offline does not work.
Xbox 1
GT: Oranguchang
Issue: Crashes when result of title defense match is announced by Buffer.
same issue, 3rd title defense, it freezes everytime. I tried uninstalling it and everything. I don’t want to delete any saved data and start over and shouldn’t have to since I preordered at full price for a game that is working right. FIX THE ISSUE. It’s not up to us to fix it. Shouldn’t be a issue on a new launch. I preordered madden 21 as well. Is the same crap gonna happen there as well?
