Game face is bugged

Just want to say, big thanks to EA for deleting my two out of three previous posts about this. You are trying to hide your awful service complaints, I made 3 in one day in multiple forums because there is no "GameFace" forum. The only one left is the UFC3 forum post. You guys are awful. Like seriously, this is just sad. SO, here is my original post, which idek why im posting because it's not like anything will even happen nor will helpful information be given out..

"Hello,

So for seriously the past 3 years now I have tried to create a GameFace for UFC2 and UFC3. Never has it worked. I have tried every and all web browsers, I have taken numerous pictures (close, far away, bright, less light, hair up, hair down, different color backgrounds, having someone else take the pic, etc...) and yet it has NEVER worked. It either says it fails to upload, errors, cant even get past the lining up the pic with the outlines, any and all troubles to be had have been had. Is there ANY fix at all for this? I dont need the same answer as every EA rep gives, "try a new picture" "try more background" "try a different browser", because they have never ever EVER worked. Is the program just not updated? I would like an actual truthful answer. It is ridiculous that a gameplay mechanic for numerous create-a-player/fighter games has not worked since it was first released. Most likely wont get an answer, but hey, might as well try."

An actual response, not just deleting my request for help, would be much appreciated. Very sad to see from such a huge company.

@hitemwith4 

Have you tried using a different image and does your face have a beard? When a face has a beard it can unfortunately be tough for Game Face to recognize where the jaw line is at times, so you may need to slightly adjust the markers until it renders properly. Make sure you have a complete white background when you're taking a picture of the face uploading an existing one. 

I think Gameface is bugged itself, it started about a week ago. The image I'm using does have a beard, but before that never caused issues, it is also on a white background as shown with the two images provided. To check to see if Gameface was in fact glitched, I used an image I used before that gave me my best result with Gameface and it too came with a glitched distorted result. My theory on this is that Gameface is no longer properly recognizing where the markers are, as well as what the front and side image is, because one time i got a result that had the side image posted as though it was the front image, and I din not mistakenly upload the front as the side. never had these problems before until lately. Any estimated time in which Gameface will be fixed?

@KmasterParadox 

Are you able to upload a picture of yourself to test and see if that works? It's designed to upload close up pictures of an individual where the side and front images are sourced from the same spot.

Here's the result from 2 images I used in the past, that gave me my best result with Gameface:

Don't know what to do anymore. Would appreciate an ETA on when Gameface is being fixed if possible thanks.

@KmasterParadox 

It's doing this for both Firefox and Chrome browsers on your end?

yeah it's doing it on both. Is this getting fixed?

I'm trying to upload my gameface but at the last step it processes then says that there is an error gameface annot be uploaded onto the site. Would appreciate it if EA can fix this. I've bought both UFC 2 and UFC 3 and put a lot of money into EA. Thanks EA Team, please fix this.

ok I reinstalled it and it worked