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Duncs51's avatar
Duncs51
6 years ago

Game Face Marker Error

Is anyone able to help me understand why the markers are not working in the below image? Have checked the markers are in the correct potions and can't see why it won't work.
Duncs51's avatar
Duncs51
6 years ago

Sorry not sure I understand.

I've signed in using the only origin account I have. It's not trying to link to anything so can't see how there would be 2 accounts involved, or am I missing something?

EA_Barry's avatar
EA_Barry
Icon for Community Manager rankCommunity Manager
6 years ago

@Duncs51 

Just trying to help ensure you are not seeing an account based issue.

Make sure your images meet the following requirements:

  • Minimum size: 480 by 480 px
  • Maximum size: 4096 by 4096 px
  • Format: JPEG or PNG
  • Maximum file size: 10 MB
  • Duncs51's avatar
    Duncs51
    6 years ago

    Yeah double checked against them and both images are with in the parameters? 

    • Duncs51's avatar
      Duncs51
      6 years ago

      Is there anything else it could be causing the problem?

      • EA_Barry's avatar
        EA_Barry
        Icon for Community Manager rankCommunity Manager
        6 years ago

        @Duncs51 

        Apologies, we had a long weekend here. Can you try clearing your browser cache and cookies and retry. If it still fails, can you try another browser?

        Thanks and sorry again for the delayed reply.

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