I have suffered the exact same issue. I have no issue on the game face editor online. The picture is spot on but importing into the game it gets my side profile very well but not my front picture. Its completely wrong. Doesn't even slightly resemble me. I took several sets of new pictures with several high resolution cameras and repeated the process. I used no hair styles and made no changes to the character before importing into the game. I uses the character just as it was rendered on the game face tool, but to no avail. I still get the same results.
