Forum Discussion

Anonymous

9 years ago

Approved

game face server problems

I'm trying to make a new game face, but every time I try to sign in, I run into a message that says: GENERATING GAME FACE Please don't close your browser. There's been an error communicat...

Anonymous

9 years ago

Approved

I can't even reach the point where I can upload images. I last used Game Face for FIFA 13, and haven't used it since, and it looks like the system is trying (and failing) to load that game face.

As soon as I sign in, I get the message:

Generating Game Face

Please don't close your browser.

There's been an error communicating with the server. If the page does not load, please refresh the page.

I've tried waiting for a few hours. I've tried endless refreshing. Nothing is working.

EA_Barry

Community Manager

9 years ago

@TEPhillips

It seems like you do not have the right gaming and EA accounts linked. Please use the info at the following link to make sure your current gaming account is linked to your EA account:

https://help.ea.com/en-us/help/account/linking-your-origin-account-with-your-psn-id-and-gamertag

Anonymous
9 years ago
Approved
Looking at my EA account, I've got the correct gamertag linked to my account both on my old Xbox 360 and my Xbox One. I have been a member since 2011, but I did recently update my email address on the account. Could that be causing the problem?

If not, could you go in and delete the old game face so the page stops trying (and failing) to load it when I sign in?
- EA_Barry
  Community Manager
  9 years ago
  @TEPhillips
  
  Sorry, I cannot delete your GF for you. I think at this stage we need you to contact an Advisor directly to make sure everything is in order.
  
  Click the following link to get started: http://help.ea.com/en/contact-us/new/?category=demo-beta
  
  For help on how to contact an Advisor please use this link:
  
  http://answers.ea.com/t5/EA-Help-Beta/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/2161281
  - Dearbrando
    9 years ago
    the fact that we always have to jump through hoops of fire just to access a function that the game claims to have is ridiculous. gameface has not worked for me since fight night.
    
    I just got ufc 2 and have spent more time trying to get game face to work than i have playing the actual game. i have used every browser available, i have the right image, i have
    
    everything you said would be necessary and still nothing works. And the fact that sooooo many people have complained about it and you have yet to change it tells me you dont
    
    care. this is disappointing ea. i dont know how many more ea games i will be purchasing at this point.