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Anonymous's avatar
Anonymous
9 years ago
Solved

Game face won't load

I uploaded my photo on the easports website but it won't save, and when I try to upload the game face on the ufc 2 game I get an error try again message...what's going on?
  • TheN8torious's avatar
    TheN8torious
    8 years ago

    Possible Solution: @EA_Barry

    I had been having problems with this going back to the "Internal Server" error stuff from a few months back. Upon receiving UFC 3 yesterday, I decided to try again. I was able to add my pictures, I could see them just fine, and I was able to move the crosshairs and mark the key spots on the pictures. However, when trying to generate the game face, I got the "cannot upload photos or generate game face" error. I tried in Firefox, Chrome, and Edge. None of them worked.

    After reading through this thread and a few others, and seeing the few random people who were able to get it to work, I decided to try on an older laptop that runs Windows 7. I downloaded the brand new release of Firefox, logged into my EA account, pulled up Game Face, and did the same steps I had before.

    But this time, clicking on the generate game face button loaded a new page. The circle spun and spun, and a couple minutes later, lo and behold, there it was: my game face. I was able to save it without issue, and upon starting up UFC 3, it downloaded just fine.

    Conclusion: there's something about Windows 10 (and I guess other newer OS's) that EA's software does not like. It's possible it has something to do with the Unity plugin, but considering I never downloaded it on my Win 7 laptop or added anything extra to a fresh Firefox installation, I doubt it. Of course, there could be other factors at play, but I tried everything I could think of on my Win 10 PC (turned off anti-virus/Windows Defender, disabled pop up blockers, added Unity to Firefox exceptions list, etc) and nothing made any kind of difference. But on my first attempt on the Win 7 laptop, without changing anything, it works perfectly.

    If you have access to a Windows 7 PC with Firefox (might even be worth trying on Windows 8), I'd definitely give it a shot.

    My PC specs for reference (the one Game Face DID NOT work on):

    Windows 10 Pro (64 bit)

    Intel i5 4960K 3.5GHZ

    nVidia GTX 970

    16GB DDR3 RAM

PhillyCurse2's avatar
PhillyCurse2
9 years ago

I just tried using the game face site and have been unable to complete the process.  I ran into alignment issues on the photos I uploaded with zoom and placement -- so i tried to work around it and was able to place the markers -- but even after all that work, it would not upload the photos and I just kept getting the error message: "there was an error uploading your photos and generating your game face. please try again."

When will be this fixed?

    • Anonymous's avatar
      Anonymous
      9 years ago

      Unfortunately I'm still getting the same error; in fact its worse now, seems to be not fixed, thus not solved. Can you please fix this

      • EA_Barry's avatar
        EA_Barry
        Icon for Community Manager rankCommunity Manager
        9 years ago

        @JayJay_4891

        Did you set the zoom slider to the appropriate position at step 3 of 5?

    • PhillyCurse2's avatar
      PhillyCurse2
      9 years ago

      Tried again tonight - still not functional.  Nothing has changed from the last time -- alignment was all off again and pictures couldn't be uploaded.

      • EA_Barry's avatar
        EA_Barry
        Icon for Community Manager rankCommunity Manager
        9 years ago

        @Shchetinin1407

        We generally do not like to have actual player images on AHQ so I removed them from your posts, thanks for adding them and the other requested info.

        I was able to create your game face with both sets of images. I went through the following steps:

        1. Delete any existing GF
        2. Clear browser cache and cookies
        3. Delete default GF
        4. Ignore error communicating with server
        5. Much success

    • Anonymous's avatar
      Anonymous
      9 years ago

      I still can't pass the face editing step til now! I tried different browsers, Mainly Chrome and Firefox. No progress! thank you

      • EA_Barry's avatar
        EA_Barry
        Icon for Community Manager rankCommunity Manager
        9 years ago

        @MrDandini

        You may see an error while your GF is being generated, just ignore that.

        Does your setup meet the following Minimum System Requirements?

        OS: Windows 7 SP1+, 8, 10; Mac OS x 10.8+

        Browser: Firefox(v38+), Edge (v20+), Chrome (v44+), Safari (v9+)

        Graphics Card (Windows): Compatible with Direct X 9.0 (Shader Model 2.0)

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