GameFace is not working
When I try to load gameface it doesn't make it past the first load screen. "We are loading your Game Face. This may take up to a few minutes. If the page does not load after a few minutes, please t...
Forum Discussion
@EA_Barry
So is EA's customer service under funded or are you all just volunteers? My problem has remained unsolved and pretty much ignored by employees for a while now. I'm severely disappointed in this service.
Can you offer any real solutions??
So is EA's customer service under funded or are you all just volunteers? My problem has remained unsolved and pretty much ignored by employees for a while now. I'm severely disappointed in this service.
Can you offer any real solutions??
EA_Barry
Community Manager
Community ManagerDid you try the steps posted above by @Hotwebs ? That is good info and is worth trying.
Having said that, we are aware of and working on Game Face issues currently.
- @EA_Barry
Can you delete the pictures associated with my current gameface please. I feel like this will solve the issue I am having because the pictures were used years ago in an earlier madden game.- EA_Barry
I cannot do that for you, sorry.
I have been having the same issue and i think it has to do with windows 10. By what i have read windows 10 does not support gameface. I tried installing the plugins and i receive this message "Game Face is not currently supported on this operating system. Minimum System Requirements: Windows XP SP2, Vista SP2 or Windows 7. When is EA fixing this ?????
Yall not doing *.
it has been over 2 years since i have had this problem i have tried everything and ea doesn't care but if you cant purchase add ons for games like madden or fifa they automatically fix the problem.
Tried this with 3 different browsers
Chrome - Couldn't upload images at first. Loader dissapeared without errors. After mutiple refreshes and image size changes, I was able to upload images but couldn't drag them in the editor for positioning so got stuck there.
Firefox - Everything went well until the end where I got the "There was an error uploading your photos and generating your Game Face. Please try again." error and got stuck there.
Safari - Same as with Firefox.
Tried again with Firefox and inspected the network traffic. Saw that the back-end system gave an error that entity is too large so I decreased the image size and tried again. After that still got the error and back end responds with status 500 error which means that something is broken on their server side.I get it that this is a complex functionality and has a lot of edge cases. But I know that a user friendly error handling is not that much work. If the image sizes are too large, then the error should indicate this. And having 500 server errors on live system for more than an hour indicates a really sh*tty development team.
Really disappointed in EA system. Lost my mood for playing UFC for good. Or any other EA game for that matter.
You are aware of and working on for multiple years?? Im so confused. Is there someone that can provide real answers?
