Was having the issue of the right browser and then was able to create a face but not generate. I followed the advice of clicking on the (i) icon to the left of the search bar, in the firefox browser and turning the gameface permission tab on accept and remember. I had to restart the process but this time the face generation tab was not grayed out and clickable.
It still doesn't work. My images are the correct sizes both in dimensions and file size. I've tried every web browser, IE, Edge, Firefox, Chrome, Opera. None of them work. I couldn't even click on my images to edit them into the templates. Only Firefox allowed me to get to the, "Generate My Gameface" button. When I click the button, a wheel pops up then I receive a message saying there was an error uploading your images and creating your Gameface. It didn't tell me what the problem was, which would've been helpful, only that there was an error. I disabled all my extensions, ad-blocker, and added the website to my exceptions. (Why?) Still nothing. I'm not sure if I can express my disappointment with EA across the board. The Gameface companion app for NBA Live 19 is broken, I don't know if its possible to fix at this point but someone should look into it. I scan my face in the app and its generates things like an eyeball where my face should be, or it will show nothing at all and then prompt me to approve the generated face. Honestly though, thank you for BF5, and FIFA, but has any one at EA even seen NBA 2K, from like 2 years ago?! NBA Live 19 looks amazing until the players start to move, then I feel like I'm watching Sims play basketball. It's awkward, but I still play it because everything else in the game is great and better than 2K in my opinion. Plus I don't like those money grubbers. I only wish EA would stop leaving us hanging. Its too easy, test your stuff, fix it, test it again, then get someone else to test it before you try to give us free broken stuff!! Gawh!!
I found a way passed the error message when generating the face
this may * ppl off but my windows 7 works perfectly easy first try.
my windows 10 no matter what i did like clearing cache all different browsers plugins it would never work
im lucky i held on to my old cpu
Used to use Game Face ALL the time for UFC 2, sucks to know it doesn't work anymore just 'cause EA doesn't support it anymore. Man, screw EA.
I just posted this as a separate topic in the General forum with the hopes it gets more traction but I felt it was relevant I share it here too
Unless there is an issue with each individual's online profile, EA Sport's Gameface does not function.
So far here are my troubleshooting steps have been extensive and lead up to the fact that this feature is currently not working at all on the EA end.
OS: Windows 10 build 1903
Internet: Frontier FIOS fiber 200/200
Hardware:
Nvidia 1070
i7 4790K
16GB ram
I have tried different browsers: IE, Edge, Firefox, Chrome. All of them giving the same error "There was an error uploading your photos and generating your Game Face. Please try again."
I have tried different pictures of myself AND the example pictures they displayed of that guy. I even went so far as to copy/paste the pictures they used as examples perfectly aligning every dot/line. I brightened my pictures etc..etc.
I created a Windows 7 Virtual Machine (64-bit professional) on completely different hardware on a completely different internet provider on the other side of town. Tried Chrome and Firefox with my pictures and example pictures from EA. Hardware was a Dell R715 (Opeteron 6176 - 4 cores), 8G ram, onboard video utilizing hyper-v video driver) on AT&T gigabit fiber 30 miles away.
So on completely separate machines on completely different operating systems (one a brand new install of Win7), completely different browsers (Win 7 machine was brand new installs of those browsers), with completely different internet connections (AT&T Uverse fiber vs Frontier FIOS fiber), even with pictures that EA provided as an example, and I am unable to create my Gameface and still receiving "There was an error uploading your photos and generating your Game Face. Please try again."
At this point we should not be coming here to say we can't do it... or that we could do it in the past. Currently on December 30th 2019 EA Sport's Gameface is completely broken.
Either put new troubleshooting steps that have not been previously performed, or results from your testing. No one needs "it isn't working for me" because we know. It is completely proven as broken.
If anyone CAN get this working, please post. We have to know if there are ANY successes. If there continue to be no successes, then we can continue to know 100% for a fact that Gameface is broken.
Also forgot to include that I made sure I had regular 100% zoom on in all browsers as I tested, and I made sure to run only 1080p when testing all as people have reported changing from 4K (or 1440p) to 1080p has resolved the issue. The VM and my physical gaming machine mentioned above were running 1080p the entire time for the sake of troubleshooting.
Wow, nice effort.
I've tried myself several times with different browsers and in different years and It still dosent work.
We all know EA is quite bad but for some reason we still have faith that something is going to change.
Its very weird since all of their games could possibly include game face on it and even weirder when their most profitable game like fifa have game face compatibility including fifa 20 but still it dosent work.
They could easily make a game face app where people could simply make their game faces on their devices where mobile front cameras have gotten pretty good.
Oh well..
Yup... still broken.
Switch off ad block and it works for me
