Was having the issue of the right browser and then was able to create a face but not generate. I followed the advice of clicking on the (i) icon to the left of the search bar, in the firefox browser and turning the gameface permission tab on accept and remember. I had to restart the process but this time the face generation tab was not grayed out and clickable.
Community Manager
@Mr_K0VAC wrote:
Finally got it to work. I had a old gameface from like 2010 that I managed to delete and then create a new one successfully (havent tried importing it to the game though.)
All I did was using firefox, changed my resolution from 125% 1440p to 100% 1080p according to one of the users in this thread (https://answers.ea.com/t5/Other-UFC-Games/gameface-error-uploading-your-photos-and-gameface/td-p/591... ). But before that I went to the link https://www.easports.com/gamefaceweb/select-gender and tried it that way. I could go all the way to step five but it either gave me an error or it went back to infinite loading screen. But then I changed my resolution as I mentioned above and it loaded my old game face so I could delete it and start a new one.
I just transferred it to the game and can confirm that it works
Thank you very much for coming here to provide steps to others on how it worked for you, I'm sure it will help others out.
Just a heads up though!
The team is currently aware that players are unable to access the Game Face website. They are looking into it and we'll update this thread when we hear more information. Thank you for your patience!
Truly a huge waste of time. Tried a bunch a different ways. Finally got past “generating game face” then a error message comes up telling me to start over. I’m over it. Thanks for nothing 🖕🏽
for those who are still having issues, here is the solution:
Community Manager
@Niv3k57 wrote:
for those who are still having issues, here is the solution:
https://www.youtube.com/watch?v=F9hOrL5C21o
Did the steps in the video linked above fix it for you?
Fixed, thank you, it was the zoom within the browser itself for my error.
Fix worked for laptop issue now can’t download on Xbox what on earth is going on with this ?
