Forum Discussion
Please can you post the following info to help us look into this issue, thanks.
- Which console are you on?
- Who is your internet provider?
- Which country are you in?
Additionally, if anyone seeing this issue could upload a screenshot here, that would be great.
- ApprovedAnonymous9 years agoI am on a PS4. Comcast is the internet provider. USA
- ApprovedAnonymous9 years ago
I am also having this problem.
My console is PS4.
My country is USA.
My internet provider is Verizon.
- EA_Barry9 years ago
Community Manager
Thank you.
If you are seeing this issue, particularly PS4 users, can you check if the following connectivity troubleshooting has an effect please:
https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/
https://help.ea.com/en-us/help/console/connection-troubleshooting-advanced-playstation/
https://help.ea.com/en-us/help/console/ps4-intermittent-connectivity-lag/
- ApprovedAnonymous9 years ago
It does not seem to be a connectivity problem. Other games and applications work perfectly fine online. The first time I enter the game in a day it will even tell me how many coins I have waiting in ultimate team. But after I click "ok", nothing will load. After I click the options button from the main menu it will do the usual "checking for fighter updates" and "retrieving store information" but after that nothing will load. It is basically just the background featuring the UFC octagon and the UFC2 logo in the top left corner and the EAsports logo in the bottom right, with the usual music playing. There is no menu that you can navigate and select options such as "live event competition" or "UFC ultimate team". Any help would be greatly appreciated.