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ssel13's avatar
ssel13
2 years ago
Solved

I cant access my old email adress

I cant varify my account because I have bo access to my old email adress
  • EA_Aljo's avatar
    EA_Aljo
    2 years ago

    Hi there, @ssel13 

    We're not able to help with account related issues over Answers HQ. An advisor will need to investigate this for you. To get in touch with one, please open a case here. Thank you.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
1 year ago

@ssel13 

I can see you opened a case previously. What I am saying is that you need to open a new case. Please follow these instructions:

  1. Go to https://help.ea.com/en/help-home/
  2. Type EA Account into the search field
  3. Select the EA Account tile
  4. Click on See more topics
  5. Click on 'I need to update my EA account information'
  6. Click on the option for chat
ssel13's avatar
ssel13
1 year ago

Thank u very much for ur help.

I talked to an advisor and they still couldnt verify me and i asked why and they didnt answered. I asked for a number and they closed the chat its * ridiculous why do i payed all that money. 

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