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ssel13's avatar
ssel13
2 years ago
Solved

I cant access my old email adress

I cant varify my account because I have bo access to my old email adress
  • EA_Aljo's avatar
    EA_Aljo
    2 years ago

    Hi there, @ssel13 

    We're not able to help with account related issues over Answers HQ. An advisor will need to investigate this for you. To get in touch with one, please open a case here. Thank you.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 years ago

@ssel13 

I can see you opened a case previously. What I am saying is that you need to open a new case. Please follow these instructions:

  1. Go to https://help.ea.com/en/help-home/
  2. Type EA Account into the search field
  3. Select the EA Account tile
  4. Click on See more topics
  5. Click on 'I need to update my EA account information'
  6. Click on the option for chat
ssel13's avatar
ssel13
2 years ago

I opened yet another case all this feels so weird. Why cant somebody just give me a number that i can call. Not to mention the advisor was bad as . Telling me that she cant verify me, but cant tell me why not even though i gave her all the Informations she asked for and suddenly closing the chat on me because it was all to much for her. She only gave me excuses but couldnt answer a single question. Whats wrong with ea it has been a month now. They still sending a code to an email that doesnt exist anymore. I cant even change my email it should be an easy process to do that but why is ea making it so complicated wtf

Edit: Removed swearing. Per the Answers HQ rules, make sure your posts are free of profanity. -CM

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