Forum Discussion

6 years ago

Solved

I CANT CREATE MY GAME FACE

I cant create my Game Face. I've followed all 5 steps multiple times, using different pictures and following every detailed direction. Every time I get the same error message "There was an error uploading your photo and generating your Game Face. Please Try again". I'm using FireFox. Any tip?

EA_Blueberry
5 years ago
@BOGRX

100% sure the reason it's erroring out is because of the background you have behind you. The system will have trouble placing the markers and generating the face when there's different shapes and colors behind you. Try taking a close up picture in front of a plain wall. The whiter the wall the better, but the color in the background you had should be fine. The darker the background the more likely it will error out too.

21 Replies

Anonymous
3 years ago
@EA_Blueberry YOU HAVE TO SET YOU BROWSER TO 100% ZOOM

AND HAVE "ADVANCED SCALING" OFF IN WINDOWS SETTINGS

SET SCALE AND LAYOUT TO 100%. FIX THOSE FIRST.

USE MOZILLA FIREFOX TO UPLOAD AND AJUST IMAGES.

THE REAL PROBLEM IS STEP 3 OF 5:

"ADJUST YOUR IMAGES

Drag the image to position your face within the template

and use the sliders to adjust placement and skin tone"

After we adjust the images and click NEXT - nothing happens