Forum Discussion
EA_Blueberry
Community Manager
6 years agoSorry to hear you're having trouble with matchmaking, @Camstedamz
I've seen players get stuck in infinite loops in the past. Have you tried rebooting your console and network to see if a fresh connection to our servers helps get you into games faster?
Reboot the power to the modem/router
- Unplug the power cable from your modem/router for 5-10 minutes to refresh the network.
How to power cycle your Xbox console:
- Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
- Unplug the console’s power cable. Wait 10 seconds.
Important Be sure to wait 10 seconds. This step resets the power supply.
- Plug the console power cable back in.
- Press the Xbox button on your console to turn on the Xbox One.
Clear Mac Address
- Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.
- 6 years ago
I have tried all of those solutions and nothing has helped.
Any idea whats going on?
- EA_Blueberry6 years ago
Community Manager
When you go to your network settings for Xbox, do you have OPEN, Moderate, or Strict as your NAT setting?
- 6 years ago
Seems to be moderate
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